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Course Code: SMCS 92022
9 Course Visits
Client & Stakeholder Engagement
Course Sector:
Sales, Marketing and Customer Service
Course Dates and Locations
Choose a date and location to book your seat
No.
Date
Days
Location
Fees
Enrollment
01
5 Days
Riyadh, KSA $4,250
02
5 Days
Dubai, UAE $4,250
03
5 Days
Online, Virtual $2,150
Introduction
Training course introducion / brief
This course equips professionals with the essential skills and strategic frameworks to build and maintain strong relationships with clients and stakeholders. It focuses on effective communication, stakeholder mapping, CSR (Corporate Social Responsibility) strategy development, and engagement techniques that drive successful partnerships and create measurable social impact.
"Effective stakeholder engagement transforms relationships into shared value."
Participants will learn how to identify key stakeholders, understand their interests, align communication strategies, and design community-focused campaigns that enhance organizational reputation and foster long-term collaboration. The course integrates practical tools, real-world case studies, and interactive exercises to ensure participants can apply learning directly in their organizations.
Course Objectives
At the end of the training course, participants will be able to
- Identify and map internal and external stakeholders effectively
- Develop and implement CSR strategies that align with business goals
- Apply advanced communication and negotiation techniques in stakeholder interactions
- Design and manage impactful community engagement campaigns
- Build trust and maintain transparent, long-term relationships with clients and partners
- Measure and report on stakeholder engagement outcomes and social impact
Course Audience
Who is this course for, and can benefit the most
- Corporate affairs and public relations professionals
- CSR and sustainability officers
- Community engagement managers
- Client relationship and account managers
- Government and NGO liaison officers
- Marketing and communications specialists involved in partnership building
Course Outline
The course aims and learning outcomes
Foundations of Stakeholder Engagement
- Understanding Stakeholders: Types, Roles, and Influence
- The Importance of Trust and Transparency in Relationships
- Introduction to CSR and Its Strategic Relevance
- Case Study: Successful Stakeholder Engagement in Action
Stakeholder Mapping and Communication Strategies
- Identifying Key Stakeholders and Assessing Their Interests
- Developing Tailored Communication Plans
- Negotiation and Conflict Resolution Techniques
- Workshop: Building a Stakeholder Engagement Matrix
CSR Strategy Development
- Aligning CSR with Organizational Goals
- Creating Shared Value through Social Impact
- Measuring and Reporting CSR Outcomes
- Workshop: Designing a CSR Roadmap
Community Campaigns and Public Impact
- Planning and Executing Community Engagement Campaigns
- Leveraging Digital Media and Storytelling for Outreach
- Managing Stakeholder Feedback and Expectations
- Case Study: Launching a National Community Awareness Campaign
Measuring Success and Driving Long-Term Engagement
- Evaluating Stakeholder Satisfaction and ROI
- Maintaining Long-Term Partnerships and Trust
- Crisis Management in Stakeholder Relations
· Designing a Comprehensive Engagement Plan
Providers and Associations
Providing the best training services and benefits to our valued clients
Boost certificate of completion
BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.
ENDORSED EDUCATION PROVIDER
Flexible deadlines
Customized dates accordance to your schedule
Shareable Certificate
Earn certificate upon completion
COURSE METHODOLOGY
Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).
At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.
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