Main MenuMain Menu
Course Code: MGLD 3394
696 Course Visits
The Supervisory Development Program
Course Sector:
Management and Leadership
Course Dates and Locations
Choose a date and location to book your seat
No.
Date
Days
Location
Fees
Enrollment
01
5 Days
Dubai, UAE $4,250
02
5 Days
Dubai, UAE $4,250
Introduction
Training course introducion / brief
This program is designed to support newly appointed and mid-level supervisors in developing the foundational knowledge and leadership mindset required to manage teams effectively.
Through this training program, participants will gain advanced understanding of supervision, leadership styles, communication models, conflict, and performance management systems.
Course Objectives
At the end of the training course, participants will be able to
- Develop a strong foundation in supervisory roles and responsibilities
- Learn leadership and management models relevant to team dynamics
- Understand motivation, delegation, and communication principles
- Gain insights into performance evaluation, feedback, and conflict resolution
- Build awareness of legal, ethical, and organizational frameworks
- Strengthen the supervisory mindset for accountability and team empowerment
Course Audience
Who is this course for, and can benefit the most
- New supervisors and team leaders
- Line managers transitioning into supervisory roles
- Technical staff moving into management positions
- Supervisors seeking structured leadership refreshers
Course Outline
The course aims and learning outcomes
Role and Responsibilities of a Supervisor:
- Definition of supervision and its organizational context
- Differences between leadership, supervision, and management
- Key functions of supervisors: planning, organizing, leading, controlling
- Models of supervisory effectiveness
- Supervisor's role in organizational culture
- Ethical considerations in decision-making
- Boundaries of authority and influence
Leadership Theories and Supervisory Styles:
- Trait, behavioral, and contingency theories of leadership
- Transactional vs. transformational leadership
- Situational Leadership (Hersey-Blanchard)
- Supervisory styles and their impact on team morale
- Matching leadership styles with employee needs
- Influence, authority, and power dynamics
- Decision-making styles: autocratic, democratic, laissez-faire
Communication for Supervisors:
- The communication process: sender, message, receiver
- Barriers to effective communication
- Understanding Organizational communication
- Verbal vs. non-verbal communication
- Active listening and questioning models
- Communication across departments and teams
- Writing professional emails and memos
Time and Task Management:
- Time management matrix (Eisenhower model)
- Prioritization techniques (ABC, Pareto Principle)
- Delegation best practices
- Avoiding micromanagement and promoting autonomy
- Setting SMART goals and deadlines
- Scheduling and productivity tools
- Monitoring progress and course correction
Motivation and Team Performance:
- Maslow’s hierarchy and workplace application
- Herzberg’s motivators and hygiene factors
- McClelland’s theory of needs
- Developing team performance and productivity
- The role of recognition and rewards
- Creating a motivating team climate
- Common demotivators and how to mitigate them
Conflict and Resolution:
- Understanding sources of conflict
- Conflict escalation model
- Thomas-Kilmann Conflict Mode Instrument
- Approaches to conflict resolution
- Mediation, negotiation, and compromise
- Supervisor’s role in managing team tensions
- Maintaining neutrality and professionalism
Coaching and Feedback in Supervision:
- The importance of feedback in performance improvement
- Coaching models: SBI, BOOST, GROW
- Coaching vs. correcting: psychological impact
- Structuring feedback conversations
- Frequency and timing of feedback
- Feedback in multicultural and remote teams
- Using feedback to drive accountability
Performance Management and Appraisal:
- Understanding performance management systems
- Goal-setting and KPI alignment with company strategy
- Appraisal methods: rating scales, 360-degree, behavior-based
- Common biases in evaluation
- Documentation and follow-up principles
- Legal and ethical implications in performance reviews
- Handling underperformance constructively
Coaching and Feedback in Supervision:
- The importance of feedback in performance improvement
- Coaching models: SBI, BOOST, GROW
- Coaching vs. correcting: psychological impact
- Structuring feedback conversations
- Frequency and timing of feedback
- Feedback in multicultural and remote teams
- Using feedback to drive accountability
Performance Management and Appraisal:
- Understanding performance management systems
- Goal-setting and KPI alignment with company strategy
- Appraisal methods: rating scales, 360-degree, behavior-based
- Common biases in evaluation
- Documentation and follow-up principles
- Legal and ethical implications in performance reviews
- Handling underperformance constructively
Providers and Associations
Providing the best training services and benefits to our valued clients
Boost certificate of completion
BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.
ENDORSED EDUCATION PROVIDER
Flexible deadlines
Customized dates accordance to your schedule
Shareable Certificate
Earn certificate upon completion
COURSE METHODOLOGY
Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).
At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.
Since 2001, we have been pioneering the training field in the middle east, we managed to unlock potential and help individuals, teams and organisations to be the best that they can be with our full and integrated solutions.
Quick Links
Our sister companies in Egypt and United Arab Emirates
MOST TRENDING
And Recommended Training Courses
trending
Certified Treasury Professional
Date: Jan 20, 2025
Location:Dubai, UAE
trending
ISO 55001 2014 Lead Auditor (Asset Management Systems) – Lead Auditor
Date: Aug 18, 2025
Location:Muscat, Oman
trending
Emotional Intelligence and Advanced Communication Skills for Leaders
Date: Aug 10, 2025
Location:Salalah, Oman
We believe in progress for everyone.
We helped more than 10.000 clients over 20 countries on 4 continents in boosting their knowledge, skills and careers.
Boost Training And Consulting © All Copyrights Reserved 2025