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Course Code: PSCO 3478
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Supplier Performance Management
Course Sector:
Procurement & Supply Chain Operations
Course Dates and Locations
Choose a date and location to book your seat
No.
Date
Days
Location
Fees
Enrollment
01
3 Days
Abu Dhabi, UAE $3,250
02
3 Days
Dubai, UAE $3,250
Introduction
Training course introducion / brief
Strong supplier performance is key to ensuring timely deliveries, consistent quality, and cost efficiency in the supply chain. Monitoring and managing supplier performance helps organizations build reliable partnerships and reduce operational risks.
This course teaches participants how to establish performance metrics, evaluate supplier capabilities, and develop collaborative improvement plans. Participants will learn tools for scorecard creation, risk assessment, contract alignment, and continuous improvement in supplier relationships.
Training Course Methodology
This course is designed to be interactive and participatory, and includes various learning tools to enable the participants to function effectively and efficiently. The course will use sessions, exercises, and case applications, and presentation about proven-by-practice methods, new insights and ideas about the topic and its effects in a corporate world
Course Objectives
At the end of the training course, participants will be able to
- Understand the strategic importance of supplier performance management.
- Define and apply performance metrics tailored to supplier roles.
- Evaluate supplier capabilities and identify performance risks.
- Develop supplier scorecards, dashboards, and reporting systems.
- Facilitate corrective actions and improvement plans collaboratively.
- Strengthen supplier engagement through structured feedback and governance.
Course Audience
Who is this course for, and can benefit the most
Procurement Professionals
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Supply Chain Managers
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Vendor Managers
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Quality Assurance Teams
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Operations Managers
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Contract Managers
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Business Analysts
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Project Managers
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Logistics Managers
Course Outline
The course aims and learning outcomes
Foundations of Supplier Performance
- Overview of supplier performance management
- Benefits of structured performance systems
- Defining supplier roles, expectations, and service levels
- Supplier segmentation and strategic value mapping
- Key Performance Indicators (KPIs) for different supplier categories
- Creating supplier scorecards and evaluation frameworks
- Data collection and communication strategies
Evaluation, Monitoring & Risk Management
- Scorecard implementation and performance tracking tools
- Conducting supplier evaluations: methods and frequency
- Supplier audits and reporting practices
- Common supplier performance challenges
- Identifying and mitigating supplier risks (financial, operational, compliance)
- Aligning performance with contract terms and SLAs
- Using dashboards for real-time supplier performance monitoring
Improvement Strategies & Relationship Development
- Root cause analysis for underperformance
- Designing and executing supplier improvement plans
- Joint performance reviews and feedback loops
- Developing collaborative relationships and trust
- Supplier development and innovation partnerships
- Legal and ethical considerations in performance enforcement
- Case study: Supplier recovery and strategic re-alignment
Providers and Associations
Providing the best training services and benefits to our valued clients
Boost certificate of completion
BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.
ENDORSED EDUCATION PROVIDER
Flexible deadlines
Customized dates accordance to your schedule
Shareable Certificate
Earn certificate upon completion
COURSE METHODOLOGY
Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).
At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.
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