Main MenuMain Menu
Course Code: ADOM 101
1862 Course Visits
Certified Administration and Office Management Professional
Course Sector:
Administration and Office Efficiency
Course Dates and Locations
Choose a date and location to book your seat
No.
Date
Days
Location
Fees
Enrollment
01
5 Days
Dubai, UAE $4,250
02
5 Days
Online, Virtual $2,150
03
5 Days
Abu Dhabi, UAE $4,250
Introduction
Training course introducion / brief
Office administration is key to having a successful organization. It is the connecting link between senior management and the employees. Managers and administrators usually provide the motivation to the work force to make them realize the goals of their organization. In order to stand out and become an integral part of the business team, professionals should have the skills to effectively manage an office and the employees under supervision.
Relationships and inter-personal skills
This training course is designed to provide delegates with the important concepts and ideas they need to understand in order to effectively manage office and maximize their contribution to their teams and organizations. This course focuses on recognizing areas where improvements can be made, developing strategies accordingly, and managing the network of relationships and inter-personal skills and communication.
Course Objectives
At the end of the training course, participants will be able to
- Gain a comprehensive understanding of the role of office manager/administrator.
- Identify management skills and communication strategies needed for carrying out responsibilities effectively and create better office productivity.
- Assess and enhance personal organization, communication and interpersonal skills
- Learn various approaches to use when dealing with the management of tasks, teams and individuals
- Understand the key contributions of administrators in the organizational success.
Course Audience
Who is this course for, and can benefit the most
- Office managers.
- Executive secretaries.
- Administrators and assistants.
Course Outline
The course aims and learning outcomes
The Role
of the Office Manager/Administrator
- Identifying your role
- Perception vs. Reality
- Competencies required for Success (The Competence Model of Skills, Behaviors and Values)
- What it takes to be an effective office manager/administrator
- Time Management Constraints – resources, systems, other people and self
- Handling requests and conflicting priorities
Team
Working, Communication and Meetings
- Team Working and Team Roles
- Selling your ideas to the boss, colleagues, subordinates and clients
- Briefing Skills – giving, receiving and passing on
- Organizing and participating in meetings
- Notes, minutes and follow-up
- Preparing a professional report/presentation
Managing Working
Relationships (Communicating and Supervising with Admin Staff)
- Delegation – giving and receiving
- Coaching and training colleagues and staff
- Communication and listening skills
- Building rapport
- Developing a network of working relationships (Influencing Skills)
- Assertiveness and conflict
- People problems and Problem People
- Helping others perform, practical motivation and criticism skills
Managing Time, Desk Management and Office Technology
- Planning and priority setting (Identifying and eliminating time wasters)
- Office layout and ergonomics
- Desk efficiency and etiquette
- Managing the paper-load and developing paperless systems
- Getting the best from Office Technology
- Communication Skills (Writing Correspondence – emails, letters, reports)
Managing Information and Budgets, Improving Customer Service and Systems
- Principles of information management – scheduling, filtering and digesting
- Interpreting and presenting statistical information
- Designing and using graphs
- Designing surveys, presenting findings and interpreting meaning
- Basic concepts of financial management (Monitoring budgets and variance)
Providers and Associations
Providing the best training services and benefits to our valued clients
Boost certificate of completion
BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.
ENDORSED EDUCATION PROVIDER
Flexible deadlines
Customized dates accordance to your schedule
Shareable Certificate
Earn certificate upon completion
COURSE METHODOLOGY
Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).
At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.
Since 2001, we have been pioneering the training field in the middle east, we managed to unlock potential and help individuals, teams and organisations to be the best that they can be with our full and integrated solutions.
Quick Links
Our sister companies in Egypt and United Arab Emirates
MOST TRENDING
And Recommended Training Courses
trending
Certified Business Analysis Professional- IIBA
Date: Sep 1, 2025
Location:Dubai, UAE
trending
Professional in Business Analysis (PMI-PBA Exam Preparation)
Date: May 18, 2025
Location:Jeddah, KSA
trending
Certified Treasury Professional
Date: Jan 20, 2025
Location:Dubai, UAE
We believe in progress for everyone.
We helped more than 10.000 clients over 20 countries on 4 continents in boosting their knowledge, skills and careers.
Boost Training And Consulting © All Copyrights Reserved 2025