The Balanced Scorecard: Achieving Performance

Course Code: HRM 1270

10468 Course Visits

Course Sector:

HR Strategy and Training

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Course Dates and Locations

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No.

Date

Days

Location

Fees

Enrollment

08 - 12 Sep 2025

5 Days

Antalya, Turkey

$4,950

16 - 20 Nov 2025

5 Days

Riyadh, KSA

$4,250

Introduction

Training course introducion / brief

"The Balanced Scorecard: Achieving Performance" is a comprehensive five-day training program designed to equip participants with the knowledge and skills necessary to implement and leverage the Balanced Scorecard (BSC) framework within their organizations.

The performance management

The course covers the fundamental principles of performance management, strategic planning, and the four key perspectives of the Balanced Scorecard: Financial, Customer, Internal Processes, and Learning and Growth.

Through a combination of theoretical insights, practical exercises, case studies, and group activities, participants will gain a deep understanding of how to align organizational strategies with performance metrics to enhance overall performance and achieve strategic objectives.

Understanding Organizational Performance: Gain insights into the significance of measuring and managing organizational performance, exploring historical contexts and contemporary challenges.
Mastering the Balanced Scorecard Concept: Comprehend the core principles and components of the Balanced Scorecard, including its perspectives and their interconnectedness.
Developing a Strategic Framework: Learn to formulate and articulate organizational strategies, perform SWOT analyses, and translate strategies into clear, measurable objectives.
Designing Balanced Scorecard Metrics: Acquire the skills to develop metrics for each perspective of the Balanced Scorecard, with a focus on Financial, Customer, Internal Processes, and Learning and Growth.
Operationalizing the Balanced Scorecard: Explore the practical application of the Balanced Scorecard in internal processes, identifying critical success factors and enhancing operational efficiency.
Implementing and Sustaining the Balanced Scorecard: Overcome challenges associated with BSC implementation, understand change management strategies, and establish a system for ongoing monitoring, evaluation, and continuous improvement.
Building a Culture of Continuous Improvement: Recognize the importance of organizational culture in performance management, and learn strategies for fostering a culture of learning, adaptability, and continuous improvement.

Executives and Senior Managers responsible for strategic planning and performance management.
Operations Managers and Process Improvement Professionals seeking to enhance internal processes and efficiency.
Financial Managers and Analysts aiming to integrate financial perspectives into strategic planning.
Customer Relationship Managers and Marketing Professionals focused on customer-centric strategies.
Human Resources and Learning and Development Professionals interested in aligning employee growth with organizational objectives.
Anyone involved in organizational performance improvement, strategic alignment, and achieving sustainable business success.

Introduction to the Balanced Scorecard (BSC)

Understanding Organizational Performance
Overview of Organizational Performance Metrics
Importance of Balanced Measurement
Historical Context of Performance Management
Foundations of Balanced Scorecard
Introduction to Balanced Scorecard (BSC) Concept
Key Components: Financial, Customer, Internal Processes, Learning and Growth Perspectives
Case Studies: Successful BSC Implementations

Developing a Strategic Framework

Defining Organizational Strategy

Aligning Business Goals with Strategic Objectives
SWOT Analysis and Its Role in Strategy Formulation
Setting Clear and Measurable Objectives

Translating Strategy into BSC Perspectives

Strategy Mapping Techniques
Linking Objectives to Performance Indicators

Group Activity: Drafting a Preliminary BSC for a Sample Organization

Designing Balanced Scorecard Metrics

Financial Perspective Metrics

Key Financial Indicators
Relationship between Financial Metrics and Overall Strategy
Practical Exercise: Developing Financial Metrics

Customer Perspective Metrics

Identifying Customer Needs and Expectations
Customer Satisfaction Metrics
Workshop: Designing Customer-Focused Metrics

Operationalizing the Balanced Scorecard

Internal Processes Perspective Metrics

Identifying Critical Internal Processes
Efficiency and Quality Metrics
Integrating Internal Processes with Strategy

Learning and Growth Perspective Metrics

Employee Training and Development Metrics
Organizational Culture Metrics

Aligning Employee Growth with Organizational Strategy

Implementing and Sustaining the Balanced Scorecard

Overcoming Implementation Challenges

Common Pitfalls and Challenges in BSC Implementation
Change Management Strategies
Communication and Stakeholder Engagement

Monitoring, Evaluation, and Continuous Improvement

Establishing a Monitoring System
Periodic Review and Adaptation of the BSC
Group Exercise: Developing an Implementation Plan

Building a Culture of Continuous Improvement

Recognizing and Rewarding Performance
Fostering a Culture of Learning and Adaptability
Course Summary and Q&A

Boost certificate of completion

BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.

ENDORSED EDUCATION PROVIDER

Flexible deadlines

Customized dates accordance to your schedule

Shareable Certificate

Earn certificate upon completion

COURSE METHODOLOGY

Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).

At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.

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TRAINING COURSE: The Balanced Scorecard: Achieving Performance