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Course Code: SMCS 113
2293 Course Visits
Service Excellence in a Call Centre Environment
Course Sector:
Sales, Marketing and Customer Service
Course Dates and Locations
Choose a date and location to book your seat
No.
Date
Days
Location
Fees
Enrollment
01
5 Days
Riyadh, KSA $4,250
02
5 Days
Dubai, UAE $4,250
Introduction
Training course introducion / brief
In today’s period where virtual teams, and multi-cultural teams are
common, having an effective corporate communication is essential. The
success of the organization depends on the ability to work effectively
with people who may understand and react to situations differently.
Therefore, the skill and ability to communicate effectively is a
critical requirement.
This 5-day boost training course will equip
participants of the latest trends in communicating effectively with
global virtual-teams whether verbal or non-verbal conversations and
meetings. This course will also provide participants with a
comprehensive understanding of the skills required for cross cultural
communication and communication across different mediums.
Course Objectives
At the end of the training course, participants will be able to
- Sharpen skills necessary to make your communication work with global colleagues, whatever the communication setting.
- Build and develop agile teams that can rapidly respond to change.
- Increase your level of written business communication skills and proficiency.
- Identify and use the most advanced and efficient communication channels, styles and models.
- Improve skills and have in-depth knowledge for cross-cultural communication and best practices
Course Audience
Who is this course for, and can benefit the most
- Sales Executives
- Business Development Executives
- Sales / Marketing Managers
- Account Managers / Relationship Managers
- Sales Directors
- Teachers / Trainers
- Leaders
- Students
- Head of Department
- Art Directors
- HR professional
- Career shifters
- Business Owners / Entrepreneurs
- Social Media Specialist
- SEO Specialist
- Customer Service Officers
Course Outline
The course aims and learning outcomes
New developments in corporate communication
- Leadership and change communication
- Effective leadership communication
- Corporate social responsibility (CSR) and community relations
- The case for CSR
- Communicating about CSR
- The 8 areas of focus for CSR
- CSR and PR
Developing your corporate communication strategy
- Corporate communication strategy and strategic planning
- Global aspects of corporate communication
- High and low-context culture
- Planning and executing communication programs and campaigns
- Research, measurement and evaluation
- Measuring corporate reputation
- Theories on measuring the effects of communication
Cross-Cultural Business Communication
- Cross-cultural aspects of audiences
- Deal focus vs. Relationship focus
- Values and norms
- Verbal and non-verbal communication
- Individual vs. group-oriented cultures and organizational culture
Global Business Ethics in Negotiations
- Ethical communication
- Different negotiation situations
- Language, tone, and style
- Simulations and Presentations
GLOBAL COMMUNICATIONS MANAGEMENT
- Building global communication campaigns
- Communicating with influencers
- Social platforms, tools and techniques
- Content Strategy and creation
Providers and Associations
Providing the best training services and benefits to our valued clients
Boost certificate of completion
BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.
ENDORSED EDUCATION PROVIDER
Flexible deadlines
Customized dates accordance to your schedule
Shareable Certificate
Earn certificate upon completion
COURSE METHODOLOGY
Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).
At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.
Since 2001, we have been pioneering the training field in the middle east, we managed to unlock potential and help individuals, teams and organisations to be the best that they can be with our full and integrated solutions.
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