Main MenuMain Menu
Course Code: PERDEV 101
482 Course Visits
The Art of Dealing with Difficult People
Course Sector:
Interpersonal Skills and Self Development
Course Dates and Locations
Choose a date and location to book your seat
No.
Date
Days
Location
Fees
Enrollment
01
3 Days
Oslo , Norway $3,950
02
3 Days
Dubai, UAE $3,250
Introduction
Training course introducion / brief
Handling difficult personalities is something many people Face as part of their everyday lives. The stress of handling difficult people and tough situations can create lack of productivity, poor attitude and disengagement in the workplace.
Throughout this workshop will provide the participants with practical tools, skills and strategies to be able to address difficult behavior and people in the workplace, while also learning how to understand and influence them so that a successful resolution can be achieved without creating negative feelings.
Course Objectives
At the end of the training course, participants will be able to
- Illustrate how to achieve communication success
- Define what is EQ and its Importance
- Learn how to remove emotional blind spots
- Recognize Conflict and Difficult Situations
- Considered the causes of challenging behaviour
- Identify Benefits and Drawbacks of Conflict in the Workplace
- Recognized different behaviour types and how to deal with them
- Assess your own personality type
- Define the impact of the different styles of personalities on each other
- Recognize the 6 types of difficult people
- Learnt techniques to deal with difficult or angry people
- Identify how to use assertive communication
Course Audience
Who is this course for, and can benefit the most
- Executive Secretaries
- Executive Personal Secretaries
- Personal Secretaries
- Executive Assistants
- Personal Assistants
- Office Managers
- Administration Managers
- Management Secretaries
- Senior Assistants
- Staffing Coordinator
- HR Assistant
- HR Generalist
- Personnel Manager
- HR Director
- Regional managers
- Career counsellor
- Entrepreneurs
Course Outline
The course aims and learning outcomes
Achieving communication success
- Communication levels and definitions
- Barriers to effective communication
- Overcoming communication barriers
- Communicating across cultures
- Managing perceptions and biases
- Listening etiquette
- Building Rapport and the Circle of Trust Technique
- Emotional Excellence
- What is Emotional Intelligence?
- Benefits of EI
- Understand the difference between Trait EI and Ability EI
- 5 Dimensions of Daniel Goleman EI Model
- How to accurately perceive emotions
- How to remove emotional blind spots
Understanding Conflict and Difficult Situations
- Defining the Nature, Types and Causes of Conflict
- Conflict vs. Competition: When one overtakes the other
- Benefits and Drawbacks of Conflict in the Workplace
- Why people behave in challenging ways
- Factors affecting our behavior and how attitudes are formed
- Different Personalities types make different
- Assess your own personality type
- Different Personalities types at the workplace
- Understand the impact of the different styles on each other
- The 6 types of difficult people
- How does each person’s style impact their communication style?
Different Personalities types make different
- Key steps for Handling different behavior and personalities styles
- How to resolve conflicts in a constructive way
- How to bring out the best in even the most difficult people
- Communication is the Key
- Using assertive communication
- Distinguishing between aggressiveness and assertiveness
- Identifying the three components to achieve assertive communication
- How to provide actionable feedback for others?
- Using power and authority in a positive way
Providers and Associations
Providing the best training services and benefits to our valued clients
Boost certificate of completion
BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.
ENDORSED EDUCATION PROVIDER
Flexible deadlines
Customized dates accordance to your schedule
Shareable Certificate
Earn certificate upon completion
COURSE METHODOLOGY
Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).
At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.
Since 2001, we have been pioneering the training field in the middle east, we managed to unlock potential and help individuals, teams and organisations to be the best that they can be with our full and integrated solutions.
Quick Links
Our sister companies in Egypt and United Arab Emirates
MOST TRENDING
And Recommended Training Courses
trending
Happiness To Have and Hold
Date: Nov 24, 2025
Location:Dubai, UAE
trending
IOSH Managing and Working Safely
Date: Apr 7, 2025
Location:Abu Dhabi, UAE
trending
Introduction to Machine Learning and Artificial Intelligence
Date: Sep 1, 2025
Location:Abu Dhabi, UAE
We believe in progress for everyone.
We helped more than 10.000 clients over 20 countries on 4 continents in boosting their knowledge, skills and careers.
Boost Training And Consulting © All Copyrights Reserved 2025