Relationship Management in Supply Chain

About the Course

Name: Relationship Management in Supply Chain

Code: PSCO-107

Sectors: Procurement & Supply Chain Operations

  Date   Days   Venue   Fees
02 - 06 Oct 2022 5 Live Online Classroom $1,550 BOOK NOW
10 - 14 Dec 2022 5 Rome $4,950 BOOK NOW


Continuous improvement in all aspects of the supply chain is necessary to remain competitive in today's global economy. The traditional adversarial relationship and transactional focus of buyers and suppliers cannot meet this demand for continuous improvement in lead-time, quality, and overall supplier performance. As a result, significant changes are occurring in the philosophies and approaches that define the relationship between purchasers and sellers in world-class organizations. Simply put, Supplier Relationship Management (SRM) and collaboration provide an organizational focus on communicating with suppliers on the many steps of the Supply Management process. This focus reduces the lead-time and total cost of acquisition, transportation, administration, and possession of goods and services for the benefit of both the buyer and seller, and as a result, provides a competitive advantage and improved profits. This course covers one subset of Supply Chain philosophy, and presents theoretical discussions on Supplier Relationship Management and its benefits, as well as practical case studies that provide evidence of such benefits. The course also covers the practicality of SRM, provides encouragement, and prevents a purely academic or theoretical view of Supplier Relationship Management.


On completion of this practical course you should be able to: 

  • Develop end-to-end approaches to their culture, processes and structure.
  • Gain a broad understanding of Supplier Relationship Management and the supply chain strategy.
  • Discuss the benefits of being a supplier focused organisation and examine the rules required for becoming an attractive customer.
  • Identify the role and importance of the purchasing and supply function in the value chain
  • Define SRM and discuss its benefits, and apply practical case studies that provide evidence of such benefits.
  • Present many case studies that provide evidence of such benefits.
  • Demonstrate the practically of Supplier Relationship Management

Training Methodology

Throughout this program, the attendees will have the opportunity to practice their skills through a variety of hands-on exercises. These exercises focus on the skills introduced in each lesson.

The following are our tools for course conduction:

  • Pre-Assessment Questionnaire for use before the program and during it. 
  • Post-Assessment Questionnaire for use after the program. 
  • Lectures, Demonstrations, Group Exercises & Case Studies 
  • Visual aid (Video Simulation) to increase the efficiency of the information 
  • Evaluation Questionnaires (Course, Instructors, & Administration) filled by Attendees 
  • Evaluation Questionnaires for Attendees filled by Instructors


Day 01

  • An introduction to Supplier Relationship Management 
  • Introduction
  • Supply chain strategy and tactics
  • Links to the supply chain rules

Day 02

  • Supplier Relationship Management Practice
  • Early case studies on trust
  • SRM definitions
  • SRM barriers
  • SRM benefits 
  • Trust

Day 03

  • Supplier Service
  • Definition
  • Supplier focused procedures 
  • Supplier perception and attitudes 
  • Supplier complaints 
  • Benefits of being a supplier focused organization 
  • Supplier approaches 
  • Ten golden rules for becoming an attractive customer

Day 04

  • The Three Supply Chain Roles
  • Suppliers, customers and value
  • Value and competitive advantage 
  • Value creation and suppliers
  • Values, relationships and exchanges

Day 05

  • Aligning Supplier And Customers
  • 5 rights of purchasing 
  • Introduction behaviour in the supply chain 
  • The SRM challenges
  • Change as a paradigm shift
  • People working together in flow

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